Customer Service Package
The internet based Customer Service Package provides
intuitive tools for Container Terminal customers to enter
bookings, freight release and other information. The Customer
Service package can also be used to locate important information
concerning bookings, equipment, manifests, trucker contracts
and the status of import containers. It is a window into the
inventory for all of your customers.
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Features
User Friendly Interface requires
limited external training
- User created E-mail notifications for equipment availability or
status change
- Cellular Text Messaging
- Online Help and Internet Explorer standard visual customizations
- Advanced online reporting in a variety of formats
- Downloadable reports in PDF, Excel, or HTML
- Various entry and inquiry throughout the application
- Terminal messages available on the SMART-CTMS home page
- Alternate Steamship line and Trucker interfaces
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The Value of Information
Allow input and data visualization
with a high level of security
- Menus structured by terminal management
- Information is only available to the owner as defined in the
e-Container Terminal Management System
- Database Constraints prevent serious errors on data input
- Notification accounts are not specific to user accounts but to
individuals
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Benefits
- Real time updates from the SMART-CTMS
- All Vessel Planning information available
- Audit trail and gate times viewable from the e-Container Terminal
Management System
- Information is instantly available as equipment activity occurs in
the yard.
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